Terms and Conditions
Last Updated: 8 July 2026
1. Introduction
These Terms and Conditions ("Terms") govern your use of the website www.glazeandglow.co.uk ("Website") and any related services provided by Glaze and Glow LTD ("we", "us", or "our").
Glaze and Glow LTD is a company registered in England and Wales. Our registered address is: 6 Park Street, Towcester, Northants NN12 6DQ.
By accessing or using our Website, you agree to be bound by these Terms. If you disagree with any part of these Terms, you must not use our Website.
We operate an informational website serving both consumers and businesses.
2. Definitions
In these Terms:
"Content" means any text, images, video, audio, or other materials appearing on the Website.
"User" means any person who accesses or uses the Website.
"Account" means the registered account you create to access certain features of the Website.
"User Content" means any content submitted, posted, or displayed by Users on the Website.
"Consumer" means an individual acting for purposes wholly or mainly outside their trade, business, craft, or profession.
3. Changes to Terms
We reserve the right to modify these Terms at any time. We will notify you of any material changes by posting the updated Terms on the Website and updating the "Last Updated" date.
Your continued use of the Website after any changes indicates your acceptance of the modified Terms. We encourage you to review these Terms periodically.
4. User Accounts
To access certain features of our Website, you may be required to create an account. When creating an account, you agree to:
Provide accurate, current, and complete information
Maintain and promptly update your account information
Keep your password secure and confidential
Accept responsibility for all activities that occur under your account
Notify us immediately of any unauthorized use of your account
We reserve the right to suspend or terminate your account if any information provided is inaccurate, false, or violates these Terms.
You must be at least 18 years old to create an account. If you are under 18, you may only use the Website with the involvement of a parent or guardian.
5. Acceptable Use
You agree to use the Website only for lawful purposes and in accordance with these Terms. You agree not to:
Use the Website in any way that violates any applicable UK or international law or regulation
Use the Website to transmit any unsolicited or unauthorized advertising or promotional material
Impersonate or attempt to impersonate Glaze and Glow LTD, its employees, another user, or any other person or entity
Engage in any conduct that restricts or inhibits anyone's use or enjoyment of the Website
Use any robot, spider, or other automatic device to access the Website for any purpose
Introduce any viruses, trojan horses, worms, or other malicious or technologically harmful material
Attempt to gain unauthorized access to any part of the Website, other accounts, or computer systems
Attack the Website via a denial-of-service attack or a distributed denial-of-service attack
6. User Content
Our Website may allow you to post, submit, or display content. You retain ownership of any intellectual property rights you hold in your User Content.
By posting User Content, you grant us a worldwide, non-exclusive, royalty-free license to use, reproduce, modify, adapt, publish, translate, distribute, and display such content in connection with operating and providing our services.
You represent and warrant that:
You own or have the necessary rights to post the User Content
The User Content does not infringe any third party's intellectual property or other rights
The User Content does not contain any defamatory, obscene, offensive, or unlawful material
The User Content does not contain any viruses or harmful code
We reserve the right to remove any User Content that violates these Terms or that we consider inappropriate, without prior notice.
7. Orders and Payments
When you place an order through our Website, you are making an offer to purchase the products or services described. We reserve the right to accept or reject any order at our discretion.
All prices are displayed in pounds sterling (GBP). We reserve the right to change prices at any time, but changes will not affect orders already accepted.
Payment must be made at the time of ordering using one of our accepted payment methods. All payments are processed securely through our third-party payment providers.
You agree to provide current, complete, and accurate purchase and account information for all purchases made on our Website.
Consumer Cancellation Rights
Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, if you are a consumer, you have a right to cancel your order within 14 days of receiving your goods, without giving any reason.
To exercise your right to cancel, you must inform us of your decision by a clear statement (e.g., by email to customerservice@glazeandglow.co.uk).
If you cancel, we will reimburse all payments received from you, including delivery costs (except supplementary costs if you chose a delivery option other than our standard delivery).
Digital Content: Please note that your right to cancel may be lost once you begin downloading or streaming digital content, if you have given your express consent and acknowledged that you will lose your cancellation right.
8. Delivery
We aim to deliver your order within the timeframe specified at checkout. Delivery times are estimates and are not guaranteed.
Risk in the goods passes to you upon delivery. If no one is available to accept delivery, we will leave instructions on how to rearrange delivery or collect your order.
Under the Consumer Rights Act 2015, goods must be delivered within 30 days unless a longer period has been agreed. If we fail to deliver within this period, you may cancel your order and receive a full refund.
9. Subscriptions
Some of our services are provided on a subscription basis. By subscribing, you agree to pay the recurring subscription fees as specified at the time of purchase.
Subscriptions automatically renew at the end of each billing period unless you cancel before the renewal date. You can cancel your subscription at any time through your account settings or by contacting us.
We reserve the right to change subscription fees upon reasonable notice. Any fee changes will take effect at the start of your next billing period.
If you are a consumer, you have the right to cancel your subscription within 14 days of the initial purchase for a full refund, provided you have not used the service during this period.
10. API Terms
If you use our API services, the following additional terms apply:
You must use the API in accordance with our API documentation and any usage limits we specify
You may not use the API in a way that could damage, disable, or impair our services
You must not attempt to circumvent any rate limits or other restrictions we impose
We may suspend or terminate your API access if you violate these terms
We reserve the right to modify or discontinue the API at any time with reasonable notice
API access is provided "as is" and we make no warranties regarding availability, accuracy, or fitness for purpose.
11. Intellectual Property
The Website and its entire contents, features, and functionality (including but not limited to all information, software, text, displays, images, video, audio, and the design, selection, and arrangement thereof) are owned by Glaze and Glow LTD, its licensors, or other providers and are protected by United Kingdom and international copyright, trademark, patent, trade secret, and other intellectual property or proprietary rights laws.
You may not:
Reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store, or transmit any material from our Website, except as permitted by these Terms
Use any illustrations, photographs, video or audio sequences, or any graphics separately from the accompanying text
Delete or alter any copyright, trademark, or other proprietary rights notices from copies of materials from the Website
Our name, logo, and all related names, logos, product and service names, designs, and slogans are trademarks of Glaze and Glow LTD or its affiliates. You must not use such marks without our prior written permission.
12. Third-Party Links
Our Website may contain links to third-party websites or services that are not owned or controlled by Glaze and Glow LTD.
We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third-party websites or services. You acknowledge and agree that we shall not be responsible or liable for any damage or loss caused by your use of any such websites or services.
We strongly advise you to read the terms and conditions and privacy policies of any third-party websites or services that you visit.
13. Disclaimers
The information provided on this Website is for general informational purposes only. While we endeavour to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability, or availability of the Website or the information, products, services, or related graphics contained on the Website.
Nothing on this Website constitutes professional advice. You should not rely on any information on the Website as an alternative to professional advice from an appropriately qualified professional. If you have any specific questions about any matter, you should consult an appropriate professional.
We do not guarantee that the Website will always be available or be uninterrupted. We may suspend, withdraw, discontinue, or change all or any part of the Website without notice. We will not be liable to you if for any reason the Website is unavailable at any time or for any period.
14. Limitation of Liability
If you are a consumer, please note that we only provide our Website for domestic and private use. You agree not to use our Website for any commercial or business purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
Nothing in these Terms excludes or limits our liability for:
Death or personal injury caused by our negligence
Fraud or fraudulent misrepresentation
Any breach of your statutory rights under the Consumer Rights Act 2015
Any other liability that cannot be excluded or limited by English law
If you are a business user, we exclude all implied conditions, warranties, representations, or other terms that may apply to our Website or any content on it.
We will not be liable to you for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with:
Use of, or inability to use, our Website
Use of or reliance on any content displayed on our Website
In particular, we will not be liable for:
Loss of profits, sales, business, or revenue
Business interruption
Loss of anticipated savings
Loss of business opportunity, goodwill, or reputation
Any indirect or consequential loss or damage
15. Termination
We may terminate or suspend your access to the Website immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach these Terms.
We may also terminate or suspend your account immediately, without prior notice or liability, if you breach these Terms.
Upon termination, your right to use the Website will immediately cease. All provisions of these Terms which by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity, and limitations of liability.
If you are a consumer, nothing in this section affects your statutory rights.
16. Governing Law
These Terms shall be governed by and construed in accordance with the laws of England and Wales, without regard to its conflict of law provisions.
Any disputes arising out of or relating to these Terms or your use of the Website shall be subject to the exclusive jurisdiction of the courts of England and Wales.
If you are a consumer, you will benefit from any mandatory provisions of the law of the country in which you are resident. Nothing in these Terms affects your rights as a consumer to rely on such mandatory provisions of local law.
17. Severability
If any provision of these Terms is held to be invalid, illegal, or unenforceable by any court or other competent authority, such provision shall be modified or eliminated to the minimum extent necessary so that these Terms shall otherwise remain in full force and effect.
18. Entire Agreement
These Terms, together with our Privacy Policy and any other legal notices published by us on the Website, constitute the entire agreement between you and Glaze and Glow LTD concerning your use of the Website.
19. Contact Us
If you have any questions about these Terms, please contact us:
Email: customerservice@glazeandglow.co.uk
Post: 6 Park Street, Towcester, Northants NN12 6DQ
